Return and Refund Policy

Overview

Moonórah aims to ensure complete customer satisfaction.

If you experience any issue with your order, we are here to help.

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Eligibility for Returns / Exchange

We accept returns/exchanges only if:

• The wrong item was delivered

• The product arrived damaged

• The product received does not match the description or images

To qualify:

• You must contact us within 48 hours of receiving your order

• Provide clear photos/videos as proof

• The product must be unused, unworn, and in original packaging

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Non-Returnable Items

We do not accept returns for:

• Used or worn jewelry

• Items damaged due to misuse

• Sale or discounted items (unless damaged/wrong item)

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Refunds

Refunds are only issued when:

• The product is out of stock

• The return request is approved

• We are unable to replace the item

Refunds may take 3–7 business days depending on payment method.

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Exchange

If your request is approved, we will arrange:

• Item exchange

• Replacement (if available)

Customer is responsible for return courier charges (unless Moonórah is at fault).

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How to Request a Return / Exchange

📩 moonorah79@gmail.com

Or Instagram DM: @moonorah.pk